Refund and Return Policy of ZYLOCRYPTO
Effective Date: March 21, 2025
At ZYLOCRYPTO, we strive to provide our customers with the best products and services. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds as outlined in this policy.
1. Eligibility for Returns and Refunds
- Digital Products and Services: Due to the nature of digital products and services (such as software, subscriptions, or licenses), we do not offer refunds once the product or service has been delivered or accessed. However, if there are any technical issues that prevent access, please contact our support team for assistance.
- Non-Digital Products: For physical products, we offer a 30-day return window from the date of purchase. To qualify for a return or refund, the product must be unused, in its original packaging, and in resellable condition.
2. Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at info@cleanali.xyz with your order number and the reason for your return.
- Return Authorization: After reviewing your request, we will provide instructions on how to return the product, including the return address.
- Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a product defect or error on our part.
3. Refunds
- Refund Process: After receiving the returned product, we will inspect it to ensure it meets our return conditions. Once approved, we will process your refund to the original payment method. Refunds may take 7-10 business days to appear on your account, depending on your bank or payment provider.
- Partial Refunds: If a product is returned in a condition that is not considered resellable (e.g., damaged or missing parts), a partial refund may be issued.
4. Exchanges
If you would like to exchange a product, please follow the same return process and specify your desired replacement item. The customer is responsible for any price differences between the returned and exchanged product.
5. Damaged or Defective Products
- Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us immediately at info@cleanali.xyz. We will provide a return label at no cost to you and process your return or exchange promptly.
- Inspection: We may ask for photos of the damaged product to assist in our quality control process.
6. Non-Returnable Items
The following items are not eligible for return:
- Digital products or services that have been accessed or delivered.
- Opened or used products that are no longer in resellable condition (e.g., personal care items, opened packaging).
- Any items marked as “final sale” or “non-returnable” at the time of purchase.
7. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, first check with your bank or payment provider. If you still don’t see the refund, please contact us at info@cleanali.xyz, and we will assist you further.
8. Contact Us
For any questions or concerns about our Refund and Return Policy, or to initiate a return or refund request, please contact us at:
ZYLOCRYPTO
Street: 4647 Brannon Street, Mira Loma, California, United States
Phone: 213-216-1064
Email: info@cleanali.xyz
Website: https://cleanali.xyz/